Frequently Asked Questions

We are based in Palmerston North, New Zealand, and primarily serve the Manawatu region. However, we are available to travel for events throughout New Zealand. Travel costs may apply for locations outside our local area.

We recommend booking as early as possible, especially for popular dates like weekends during wedding season or school production dates. For weddings, we suggest booking 6-12 months in advance. For other events, 2-3 months notice is usually sufficient, but we'll do our best to accommodate last-minute requests when possible.

Yes! While we offer standard packages for weddings, school productions, and other services, we understand that every event is unique. We're flexible and happy to tailor a package to suit your specific needs and budget. Contact us to discuss your requirements.

We use professional HD video cameras and high-quality audio recording equipment. For multi-camera setups, we typically use 2-3 cameras depending on the package. All equipment is regularly maintained and updated to ensure the best possible quality.

Most packages include digital delivery via a Google Drive link, which allows you to download your video files. We also offer DVD packages for an additional fee. The delivery method depends on your chosen package – check the specific service pages for details.

Turnaround times vary depending on the service and package selected. For lightly edited footage, you can typically expect delivery within 2-4 weeks. Fully edited videos may take 4-8 weeks depending on the complexity. We'll provide an estimated timeline when you book your service.

Our wedding packages include multi-camera filming (2-3 cameras depending on package), high-quality audio recording, and either lightly edited or fully edited footage. Premium packages include additional coverage and fully edited footage. See our wedding videography page for detailed package information.

Yes! We offer separate packages for ceremony and reception, as well as combo packages (Premium and Standard) that cover both. You can choose what works best for your wedding day. Many couples opt for the combo packages to ensure complete coverage of their special day.

Absolutely! We offer highlights films as an additional service. A 3-8 minute highlights film backed to music of your choice is available for $450. This is perfect for sharing on social media or with family and friends who couldn't attend.

Yes, we offer ceremony live-streaming services. This includes two HD video cameras, high-quality audio, and live-streaming via YouTube. The service is $75 when combined with a filming package, or $395 as a stand-alone service. Please note that this requires acceptable cell data coverage at your venue.

The Standard Package includes two HD cameras, high-quality audio, and lightly edited footage. The Premium Package includes three HD cameras, fully edited footage, music file overlay, and DVD options. Both packages cover the entire performance from curtains-up to curtains-down.

Yes! We offer live streaming services starting from $75. This allows family and friends who can't attend in person to watch the production live. This is especially useful for grandparents, family members who live far away, or during times when in-person attendance may be limited.

Yes! We offer both featurettes (35-45 minute cutdown, ideal for wet lunch days) for $215, and trailers (30-180 seconds, ideal for website and promotions) for $295. These are great for promoting future productions or creating shorter versions for specific uses.

The school receives a digital download link via Google Drive, which can then be shared with students and parents. We also offer DVD packages starting from $10 each if physical copies are preferred. The school typically coordinates distribution to families.

We can transfer VHS, VHS-C, and audio cassette tapes to digital formats. We handle both PAL and NTSC formats. If you're unsure about your tape format, feel free to contact us with details and we can advise.

Your videos will be transferred to digital format (typically MP4 for video, MP3 for audio) and delivered via Google Drive link. The files are high-quality and can be easily viewed on computers, tablets, smartphones, and modern TVs.

Yes! We offer volume discounts for larger collections. For 5-10 tapes, you receive 10% off. For 11-20 tapes, it's 15% off, and for 21+ tapes, it's 20% off. Contact us for custom quotes on very large collections or special requirements.

You can drop off your tapes at our location in Palmerston North, or we can arrange collection/delivery for local clients. For clients outside the area, we can arrange secure shipping. Contact us to discuss the best option for your situation.